Tryten will only accept factory sealed, unopened, and undamaged packaged products as returns where the RMA was requested within 30 days from the date of purchase. Custom products, including equipment that is finished with non-standard coatings or colors, inscribed products, custom printed products or embellishments, and the like, are non-refundable. Due to the high risk of contamination that arises when re-stocking equipment used in medical and laboratory settings, Tryten will not accept equipment for return that has been deployed and/or used in a medical or laboratory setting. Products that were purchased if more than 30 days has passed from the date of purchase.
If the End-User wishes to return or exchange a Product, the End-User must notify Tryten’s Claims Department and advise whether the End-User is seeking to return the Product or have it replaced and the reason for doing so. If the claim is accepted, the Claims Department will issue a return merchandise authorization (an “RMA“) with further instructions. All returns are subject to the following restrictions:
- Shipping and insurance charges are not refundable;
- Special order and discontinued items are not returnable;
- Defective items are only returnable for like replacement;
- All items must be in original packaging and include all manuals and accessories. Any discrepancies could result in a delay or partial refund;
- RMA’s are valid for 5 days from the date of issuance; and
- Shipping of RMA’s for non-defective returns are the responsibility of the sender.
When returning a Product, all original packaging materials, manual and accessories must be included or an additional fee, at the discretion of Tryten, will be applied. The End-User must return all items in accordance with the terms of the RMA issued by Tryten. Unless otherwise provided in these Terms of Sale or the Warranty, the End-User is responsible for all freight and shipping related charges. However, Tryten may credit all reasonable and customary freight charges relevant to that item if the Product is damaged or defective, or if the wrong Product was shipped. The postal receipt must be included in the return package. Processing of returns may take 14-21 days. Refunds will be credited to the original purchasing credit card only.
Returning Products with Free Gifts
Products for which the End-User receives a free gift may be returned in accordance with this Return Policy. The free gift must also be returned in order to receive a full refund. If the End-User is unable to return the free gift, the value of the free gift will be subtracted from the purchase price of the Product being returned. The value of the free gift is based on the price it was regularly sold for on the date of the End-User’s original purchase.
Returning Products that Received Quantity Discounts
Products for which the End-User received a quantity discount, either by volume or dollar amount, may be returned in accordance with Tryten’s Return Policy. If by returning a Product the original purchase is no longer eligible for the quantity discount, the discount received will be subtracted from the purchase price of the item being returned. The End-User will be refunded the difference.
Returning Bundled Purchases
Bundle purchases may be returned in accordance with this Return Policy. If an individual Product purchased as part of a bundle package is required to be returned for one of the reasons listed above, the Product may be returned separately. If a bundle discount has been applied to each Product the End-User will be refunded the discounted price.