Skip to content

Return Policy

Tryten shall accept returns and process refunds in accordance with these Terms of Sale and its return policy set out at https://tryten.com/terms, as same may be amended from time to time at Tryten’s sole discretion (the “Return Policy”). All sales are final and no Product may be returned or any refund issued with respect to a purchase order except as provided in the Return Policy, these Terms of Sale, Tryten’s Terms and Conditions of Use applicable to the Product purchased (the “Terms of Use”) and the product warranty supplied by Tryten with the Product (the “Warranty”), if any. An RMA must be requested from Tryten within 30 days from the date of purchase. A restocking fee (20%), together with any shipping fees incurred by Tryten in processing a return or exchange, will be charged by Tryten on all returns or exchanges unless otherwise provided in the Warranty or these Terms of Sale.  Tryten will only accept factory sealed, unopened, and undamaged packaged products as returns where the RMA was requested within 30 days from the date of purchase. Custom products, including equipment that is finished with non-standard coatings or colors, inscribed products, custom printed products or embellishments, and the like, are non-refundable. Due to the high risk of contamination that arises when re-stocking equipment used in medical and laboratory settings, Tryten will not accept product/equipment for return that has been deployed and/or used in a medical or laboratory setting.  Tryten also does not accept product/equipment that was purchased more than 30 days passed from the date of purchase.

If the End-User wishes to return or exchange a Product, the End-User must notify Tryten’s Customer Service Department and advise whether the End-User is seeking to return the Product or have it replaced and the reason for doing so. If the claim is accepted, the Claims Department will issue a return merchandise authorization (an “RMA”) with further instructions. All returns are subject to the following restrictions:

  1. Shipping and insurance charges are not refundable.
  2. Missing or defective products have been reported within 60 days of receiving the product.
  3. Special order and discontinued items are not returnable; Tryten can only replace defective or missing items that are in production.
  4. Discontinued or EOL products are non-replaceable.
  5. Defective items are only returnable for like replacement.
  6. All items must be in original packaging and include all manuals and accessories. Any discrepancies could result in a delay or partial refund.
  7. RMA’s are valid for 5 days from the date of issuance: and
  8. Shipping of RMA’s for non-defective returns are the responsibility of the sender.

When returning a Product, all original packaging materials, manual and accessories must be included or an additional fee, at the discretion of Tryten, will be applied. The End-User must return all items in accordance with the terms of the RMA issued by Tryten. Unless otherwise provided in these Terms of Sale or the Warranty, the End-User is responsible for all freight and shipping related charges. However, Tryten may credit all reasonable and customary freight charges relevant to that item if the Product is damaged or defective, or if the wrong Product was shipped. The postal receipt must be included in the return package. Processing of returns may take 14-21 days. Refunds will be credited to the original purchasing credit card only.

Returning Products with Free Gifts

Products for which the End-User receives a free gift may be returned in accordance with this Return Policy. The free gift must also be returned in order to receive a full refund. If the End-User is unable to return the free gift, the value of the free gift will be subtracted from the purchase price of the Product being returned. The value of the free gift is based on the price it was regularly sold for on the date of the End-User’s original purchase.

Returning Products that Received Quantity Discounts

Products for which the End-User received a quantity discount, either by volume or dollar amount, may be returned in accordance with Tryten’s Return Policy. If by returning a Product the original purchase is no longer eligible for the quantity discount, the discount received will be subtracted from the purchase price of the item being returned. The End-User will be refunded the difference.

Returning Bundled Purchases

Bundle purchases may be returned in accordance with this Return Policy. If an individual Product purchased as part of a bundle package is required to be returned for one of the reasons listed above, the Product may be returned separately. If a bundle discount has been applied to each Product the End-User will be refunded the discounted .

Returning Missing or Defective Purchases

If a product is received and is missing or defective, the customer must notify Tryten within 60 days of receiving the shipment where next actions will occur at the discretion and instruction of Tryten. In order to receive missing parts, please contact https://tryten.com/contact-us/.

Terms and Conditions of Sale

The following terms and conditions apply to all Tryten sales:
Terms & Conditions